Here you’ll find information about ticket cancellation and refunds. Different conditions may apply, depending on whether you’ve booked the Flex Cancellation option.
The Flex Cancellation option is an optional payment protection that you can add during the checkout process before payment. It gives you extra flexibility in case your travel plans change at short notice.
The Flex Cancellation option is valid for the Swiss Travel Pass, the Swiss Travel Pass Flex, the Swiss Half Fare Card, regional passes, mountain railway tickets and train tickets.
Tickets with the Flex Cancellation option can be cancelled free of charge up to one day before the first day of validity. You will receive a full refund of the ticket price. The Flex Cancellation option fee is non-refundable.
No refunds are possible from the first day of validity.
The following processing fees apply to cancellations:
For train tickets:
No refunds are possible from the first day of validity.
After purchasing your ticket, a dedicated link is available on the website that allows you to manage and cancel your ticket. The link is also included in your order confirmation email. To request a cancellation, you can also use our contact form. Our team will aim to process your request as quickly as possible.
Choose the right pass for your Swiss journey, including the Swiss Travel Pass, Swiss Travel Pass Flex, or Swiss Half Fare Card. You can also book mountain excursions and regional passes in advance for a smooth and convenient travel experience.
Children under 6 generally travel free when accompanied by an adult.
Children aged 6–15 can travel free with a Swiss Family Card when accompanied by at least one parent holding an eligible Swiss Travel System ticket, such as a Swiss Travel Pass, Swiss Travel Pass Flex or Swiss Half Fare Card.
Children travelling without a parent may be eligible for reduced fares.
Yes. Travellers aged 16–24 on the first day of travel can purchase the Swiss Travel Pass Youth at a reduced price while receiving the same travel benefits as the standard Swiss Travel Pass.
We accept major credit cards and supported digital payment methods, including:
Available payment methods may vary depending on your device and location.
Usually not.
Most regular trains in Switzerland do not require a seat reservation. Simply board with a valid ticket or travel pass and choose an available seat.
However, some panoramic trains require a separate seat reservation, even when the journey itself is covered by your Swiss Travel Pass.
This includes selected services such as:
For popular mountain excursions and panoramic routes, we recommend checking reservation requirements before travelling, especially during the high season.
The Swiss Travel Pass covers travel within the Swiss Travel System network.
If your journey starts or ends outside Switzerland, you may need an additional international ticket for the part of the journey that is not covered by your pass.
Always check the coverage for your specific route before travelling.
No. Luggage transfer services are not included with the Swiss Travel Pass, Swiss Travel Pass Flex or Swiss Half Fare Card.
If you’d prefer to travel without carrying your luggage, SBB offers separate luggage transport services between selected stations and destinations.
If you experience a problem with your ticket or travel pass while you’re in Switzerland, please speak to staff at an SBB station as soon as possible.
For questions relating to your GoSwiss booking, you can also contact our support team.
If your journey is disrupted and you may need to make a claim later, we recommend keeping your tickets, booking confirmations and any documentation relating to the disruption.
Most GoSwiss tickets and passes are issued electronically.
You should normally receive your booking confirmation and travel documents by email within 30 minutes of completing your order.
If you haven’t received them:
Some products can only be issued within a certain period before your travel date, so delivery times may vary for bookings made well in advance.
Yes.
You can usually present your Swiss Travel Pass or Swiss Half Fare Card digitally using the QR code on your mobile device. You may also print your travel document if you prefer.
Please make sure the QR code is clearly visible and that your phone has enough battery for ticket inspections.
Keep your travel document available throughout your journey.
Swiss Travel System tourist passes purchased separately are generally provided as standalone travel documents and may not be added directly to the standard SBB app.
Keep the electronic ticket or QR code you received with your booking available on your phone.
Unlike the standard Swiss Travel Pass, the Swiss Travel Pass Flex requires you to activate each day you want to travel.
Always activate your travel day before beginning your journey.
Follow the activation instructions provided with your booking confirmation.
We’re here to make travelling around Switzerland as easy as possible.
If you have a question about your booking, travel pass, train ticket or mountain excursion, contact the GoSwiss team.
Switzerland-based support
Phone & WhatsApp: +41 79 815 10 00